Shipping Services and Tips
We aim to process your order within 1 - 2 days of it being placed. Orders shipped Monday to Friday, during office hours (9 am – 5 pm EST), and does not operate on public holidays, or weekends.
Orders usually ship within 4-6 days from receipt of order.
Due to the complexity of shipping worldwide, we may need to contact you regarding your order. MDL stays current with all shipping updates, although sometimes policies change overnight unexpectedly.
What happens if a package isn't delivered but the tracking states that it did?
MDL will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it - MDL would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.
In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under a table on the back porch."
If you are unable to locate the package you will need to contact us at firstname.lastname@example.org