Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should email your request to email@example.com and an associate will contact you within 1-2 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace you with your item if the sale date was within the last 30 days. Check out our handy list below to determine if you are eligible for a replacement.
Our Responsibility: Oops! Somewhere along the way, we made a mistake. Not to worry though! If any of the following is the case, we will take care of it for you.
If the product has a hole, stains, or manufacturing defect.
If a print is clearly crooked or off-center (>1").
If we printed the wrong image.
The wrong Item Sent
If we send you the wrong garment, color or size.
Your Responsibility: Oops! Somewhere along the way either you or your customer made a mistake. If any of these are the case, it is up to you to sort things out. Email us and we'll chat.
Ordered Wrong Size
Customer ordered the wrong size or it did not fit your satisfaction
Incorrectly Provided Address
If you or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
You selected the wrong image to be printed.
Replacement Request Instructions
If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on.
Please follow these instructions for an exchange:
1. Take a photo of the problem - If the problem is print size, please use a ruler.
2. Send an email with the subject line "Order # "(your order number)" Replacement Request" to firstname.lastname@example.org.
3. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number
- If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1-2 business days.