FAQ's / Help

Orders

What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payment through PayPal.

Do you sell Wholesale?

Yes, let's both make some money!

Do you have a mobile app?

Coming in 2018

Shipping

Where do you ship?

We ship to almost every country in the world.

What does shipping cost?

Just add the items to your cart and select your shipping location to get a shipping price. Lower 48 FREE Shipping. Contact us if you have any questions.

Address Verification?

We search the USPS address verification database for both Ship to and Cardholder accuracy.  If your input address does not match, you will be notified to correct address, and your product WILL NOT ship until updated.

How long does shipping take? What shipping methods do you use?

All orders are shipped via USPS/DHL and UPS. We manufacture our products in different US locations, so times will vary.  What we can guarantee is most products ship within 4-6 days of order receipt. 

Is shipping to US (lower 48) really FREE?

Yes.  We appreciate your business

I live outside of the USA, will I be charged additional customs fees or import taxes?

Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Can I track my order?

Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate. Once the packages leave the US, the tracking links may not update but the package is still on its way.

 

 

Can you expedite shipping?

We offer a number of shipping options within the US. Select an option during checkout.

What can I do if the product does not fit?

Unfortunately, our products are custom made just for you based on your order.  Please see our sizing chart if you have any questions.  Products cannot be returned or exchanged if the fit is not correct.

 

 

What currency do we charge? 

All transactions are charged in USD. Check any website currency converter to help estimate the exchange rate in your local currency. 

 

 

If we haven’t been able to answer your question or you have any other concerns, please email us at info@mydestinationlocation and we'll be more than happy to help.